POPIA Notice
Mash Creatives respects the privacy of clients, prospects and website visitors. This notice explains how personal information is processed and how you can exercise your rights under South African data-protection law.
1. Purpose of this notice
This POPIA Notice explains how Mash Creatives approaches the processing of personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). POPIA establishes conditions for lawful processing, including accountability, processing limitation, purpose specification, information quality, openness, security safeguards and participation by data subjects.
2. Responsible party and contact
For personal information processed through the Mash Creatives website and business communications, Mash Creatives acts as the responsible party where it determines why and how that information is processed.
POPIA-related requests can be sent to Info@mashcreatives.co.za.
3. Categories of personal information
We may process identifiers and contact information, business details, project and enquiry information, correspondence, website usage information, device/browser data, and records reasonably required to quote for, deliver or support our services.
4. Purpose and justification for processing
Personal information is processed only where there is a legitimate business or legal purpose, such as responding to a request, taking steps connected with a potential or existing contract, delivering services, maintaining business records, securing our systems, improving the website, measuring performance, complying with law, or where valid consent has been provided when required.
5. Collection and quality of information
Most personal information is collected directly from you when you contact us, complete a form, request a concept, start a project or communicate with Mash Creatives. We may also receive limited technical information automatically when you use the website. We aim to keep information reasonably accurate, complete and relevant for the purpose for which it is used.
6. Operators and third parties
We may use service providers or operators to host systems, deliver email, provide analytics, process payments, support advertising or perform other technology functions. Where they process personal information on our behalf, we take reasonable steps to use providers that offer appropriate safeguards and to limit processing to the relevant purpose.
7. Security safeguards and compromises
We use reasonable technical and organisational safeguards appropriate to the nature of the information we process. If we become aware of a security compromise involving personal information, we will assess the incident and take the steps required by applicable law.
8. Retention and deletion
Personal information is not kept longer than reasonably necessary for the purpose for which it was collected, unless retention is required or permitted by law, reasonably required for lawful business purposes, or necessary for the establishment, exercise or defence of legal claims.
9. Data subject rights
Subject to POPIA and other applicable law, you may request access to personal information about you, request correction or deletion where appropriate, object to certain processing, and exercise other rights provided by law. Requests can be sent to Info@mashcreatives.co.za.
10. Complaints to the Information Regulator
If you believe your personal information has been processed in a way that violates POPIA, you may lodge a complaint with South Africa's Information Regulator. The Regulator provides an eServices complaint process at eservices.inforegulator.org.za. POPIA complaints may also be directed to POPIAComplaints@inforegulator.org.za.
11. Relationship to our Privacy Policy
This POPIA Notice should be read together with our Privacy Policy, which explains in more practical detail how information may be collected and used through the Mash Creatives website.