Privacy Policy

1. Who we are

Mash Creatives is a South African digital creative agency. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, submit a project enquiry or otherwise interact with us.

Privacy enquiries can be sent to Info@mashcreatives.co.za.

2. Information we may collect

Depending on how you interact with the website, we may collect:

• your name, email address, telephone number and business details;
• information you provide in contact forms, project assessments or concept-design requests;
• project requirements, budget ranges, timelines and other information you choose to submit;
• technical and usage information such as pages viewed, approximate location derived from network information, device/browser information and interactions measured through analytics tools; and
• records of correspondence and information needed to provide, quote for or support our services.

3. How we use personal information

We may use personal information to respond to enquiries, assess project requirements, prepare quotations or proposals, deliver and support services, communicate about active projects, improve our website and customer journey, measure website performance and conversions, protect our systems, and meet legal or regulatory obligations.

4. Website analytics and cookies

Our website uses Google Analytics 4 (GA4) to understand website usage and important actions such as enquiries. Analytics technologies may use cookies or similar identifiers. Information collected through analytics is used to understand aggregate website behaviour and improve the site and our marketing decisions.

You can control or delete cookies through your browser settings. Some browser settings or privacy tools may limit analytics collection.

5. Sharing of information

We do not sell personal information. We may share information with service providers where reasonably necessary to operate the website or provide services, for example hosting, email, analytics, payment, advertising or other technology providers. We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.

Where third-party services process information, their own privacy terms may also apply.

6. Storage, retention and security

We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, misuse or disclosure. No internet-based system can be guaranteed to be completely secure.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, resolve disputes, enforce agreements, or meet legal and regulatory obligations.

7. Your privacy rights

Subject to applicable law, you may request access to personal information we hold about you, ask us to correct inaccurate information, request deletion where appropriate, object to certain processing, or withdraw consent where processing is based on consent.

To make a request, email Info@mashcreatives.co.za. We may need to verify your identity before acting on a request.

8. External links and social media

Our website may contain links to third-party websites or social platforms, including Facebook. Those services operate under their own terms and privacy policies. Mash Creatives is not responsible for the privacy practices of third-party websites.

9. Changes to this policy

We may update this Privacy Policy when our website, services, technology or legal obligations change. The latest version will be published on this page with the updated date.